Last updated February 17, 2021
Thank you for your purchase at Band Pro Film and Digital, Inc. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within ____14_____ days of the purchase date. All returned items must be in “like new” condition and include all original packaging, literature, manuals, accessories and a blank warranty card. If any components are missing, the packaging is damaged, or the warranty card has been filled out, the item will be returned to the customer at the customer’s expense.
Before returning any equipment to Band Pro, contact us at to call 1-866-266-3776 to speak with a customer service representative and receive a Return Merchandise Authorization number (RMA). A copy of the original invoice must accompany all returns.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ___1-3___ days from the receipt of your item to process your return or exchange. In cases this may take longer, if your refund hasn't yet arrived after 7 days please contact us at or 1-866-266-3776 to speak with a customer service representative.
The following items cannot be returned or exchanged:
Recording Media Items
Final Sale Items
Filter Items
Software Items
Equipment found to be defective can be exchanged within 30 days if it is physically in “like new” condition and includes all original packaging, literature, manuals, accessories and a blank warranty card. If these conditions can not be met, the equipment will need to be sent directly to the manufacturer.
Please Note
A ____15%-25%______ restocking fee will be charged for non-defective equipment returned.
Sale items are FINAL SALE and cannot be returned.
If you wish to cancel an order placed on our website, please contact us as soon as possible at If the order has already shipped we require that you return the products unopened within 14 days. Customer will be responsible for the return shipping costs.
If you have any questions concerning our return policy, please contact us at:
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